Privacy Policy

At InnerCurrent Counselling, your privacy and confidentiality are very important.

  • When you contact us or attend counselling, we may collect personal information such as:

    • Your name, email address, phone number, and other relevant contact details

    • Information you choose to share during counselling sessions

    • Session notes required to support the counselling process

    We only collect information that is necessary to provide counselling services.

  • Your information is used:

    • To provide counselling and related services.

    • To contact you about appointments or enquiries.

    • To meet professional, ethical, and legal obligations.

    Your information is not used for marketing purposes.

    • Your information is stored securely and kept confidential.

    • Your information is not shared with third parties without your consent, except where required by law.

    • Electronic records are stored using password protected systems. Any paper records are kept in secure storage.

    • You may request access to your personal information.

    • You may request corrections if any details are inaccurate.

This Privacy Policy may be updated from time to time. The most current version will be available on this website.

Disclaimer

Our practice is guided by the PACFA Code of Ethics and Professional Practice.

The information shared on this website is for general information purposes only and is not intended as a substitute for professional medical or psychiatric care.

Counselling services provided by InnerCurrent Counselling focuses on emotional support, reflection, and personal growth. It does not include diagnosis, medical treatment, or crisis intervention. If you are experiencing a mental health emergency or are concerned about your immediate safety or the safety of others, please contact emergency services on 000 or Lifeline on 13 11 14.

Counselling does not replace care provided by a general practitioner, psychiatrist, or other registered health professionals.

Your experience of counselling matters, and we welcome open and respectful feedback.

If at any point you have questions or concerns about the service, you are encouraged to talk to us directly so we can explore and address them together. Seeking support or raising concerns will not affect your access to care.

If you feel your concerns are not resolved, you may also choose to contact the Psychotherapy and Counselling Federation of Australia (PACFA), which offers an external process for raising concerns about the professional conduct of its members.